Shipping policy
SHIPPING POLICY
Last updated: 2 October 2026
Thank you for shopping with Adorable Australia. We ship to Australia, the United States, New Zealand, the United Kingdom and Canada, and we aim to make every order simple, reliable and transparent.
ORDER PROCESSING
Orders are generally processed within 1–3 business days after payment has been successfully received. Once your order has shipped, you will receive a confirmation email with tracking information where tracking is available.
Orders may occasionally take longer to process during busy periods, sales, public holidays or other unforeseen circumstances.
SHIPPING WITHIN AUSTRALIA
- Standard Shipping: approximately 5–12 business days
- Express Shipping: approximately 2–7 business days, where available
SHIPPING TO THE UNITED STATES
Products in our "Free US Shipping" collection ship free with tracking to addresses in the United States. These items ship directly from our fulfilment partner, and estimated delivery is approximately 7–20 business days.
Other products may also be available to ship to the US. Where they are, shipping options and costs will be shown at checkout.
SHIPPING TO NEW ZEALAND, THE UNITED KINGDOM AND CANADA
Eligible products ship from Australia. Shipping costs and available options are shown at checkout before you pay. Estimated delivery is approximately 7–20 business days, depending on destination.
Some products can only be shipped within Australia. If an item can't be shipped to your country, this will be shown at checkout.
SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before you complete your purchase. From time to time we may offer free-shipping promotions, which will be clearly displayed on our website or at checkout.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to import duties, taxes or customs fees set by the destination country. Where these are not collected at checkout, they are the responsibility of the customer. Customs processing may occasionally add time to delivery.
TRACKING YOUR ORDER
Where tracking is available, tracking details will be sent to the email address provided at checkout. Please allow up to 48 hours for tracking information to become active after your order has shipped. If your tracking has not updated for several days, please contact us and we will help.
INCORRECT OR INCOMPLETE SHIPPING INFORMATION
Please make sure your shipping address is correct before completing your order. If an incorrect or incomplete address means a parcel cannot be delivered, additional shipping charges may apply to resend it.
If you notice an error in your address, contact us as soon as possible. We will try to update it before your order ships, but we cannot guarantee changes can be made.
DELAYED OR LOST ORDERS
Delivery times are estimates only and are not guaranteed. If your order appears significantly delayed or has not arrived within a reasonable timeframe, please contact us with your order number so we can investigate. If a parcel is confirmed lost by the carrier, we will work with you on an appropriate resolution.
DAMAGED ORDERS
If your order arrives damaged, please contact us as soon as possible after delivery, with photos of the damaged packaging and product, so we can assess the issue and find the right solution.
CONTACT US
Questions about your order or shipping? Email us at Adorableaustraliasupport@gmail.com — we're happy to help.
This shipping policy should be read together with our Returns & Refunds Policy and Terms of Service.