Shipping policy
Shipping Policy
Last updated: 19 August 2026
Thank you for shopping with us. We aim to make your order experience simple, reliable, and transparent.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully received.
Once your order has been shipped, you will receive a confirmation email containing tracking information when tracking is available.
Please note that orders may occasionally take longer to process during busy periods, sales, public holidays, or other unforeseen circumstances.
Shipping Within Australia
We currently ship orders to addresses within Australia.
Estimated delivery times are:
- Standard Shipping: approximately 5–12 business days
- Express Shipping: approximately 2–7 business days, where available
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, the shipping carrier, weather, public holidays, and other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
From time to time, we may offer promotional or free-shipping options. Any applicable shipping promotion will be clearly displayed on our website or at checkout.
Tracking Your Order
Where tracking is available, tracking details will be sent to the email address provided at checkout.
Please allow up to 48 hours for tracking information to become active after your order has been shipped.
If your tracking information has not updated for several days, please contact us and we will do our best to assist.
Incorrect or Incomplete Shipping Information
Please make sure your shipping address is correct before completing your order.
If you provide an incorrect or incomplete address and the parcel cannot be delivered, additional shipping charges may apply to resend the order.
If you notice an error in your shipping address, contact us as soon as possible after placing your order. We will try to update the address before the order is shipped, but we cannot guarantee that changes can be made.
Delayed or Lost Orders
While we work with reliable shipping providers, delays can occasionally occur.
If your order appears to be significantly delayed or has not arrived within a reasonable timeframe, please contact us with your order number so we can investigate.
If a parcel is confirmed as lost by the shipping carrier, we will work with you to determine the appropriate resolution.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible after delivery.
We recommend taking photographs of the damaged packaging and product and providing them to us when contacting customer support. This will help us assess the issue and determine the appropriate solution.
International Shipping
At this time, we primarily ship within Australia. If international shipping becomes available, the applicable destinations, shipping costs, and delivery estimates will be displayed at checkout.
Customers may be responsible for any applicable customs duties, taxes, or import charges associated with international orders.
Contact Us
If you have any questions about your order or our shipping policy, please contact us through the customer support contact details provided on our website.
We are happy to help with questions regarding order status, tracking, delivery, or shipping issues.
Please note: This shipping policy should be read together with our Returns & Refunds Policy and Terms of Service.